I’m not particularly enamoured of Telstra at the moment. Which is quite a turnaround since March 7, when I was ecstatic with my purchase, a Telstra “Ultimate” USB Modem. The modem which I have since discovered is NOT compatible with my gorgeous new Macbook Pro.
And it’s not a case of ‘absence makes the heart grow fonder’. I’ve been spending quite a bit of time with Telstra employees recently. Hours and hours and hours worth, actually. On the phone with easily a dozen different people (the one called Nicole hung up on me, which I was pretty disgusted about. I don’t think I’ve ever been hung up on before… ever!) plus face to face with Dave at Caloundra (lovely person but unable to help) and then again with Casey and another young man – Mac owner, even! – at Morayfield yesterday.
The long and the short of it – I’ve been referred to yet another phone number. This one’s a 1800 number for Customer Relations, apparently. And it’s the only way I can actually start the process to cancel my Telstra contract.
The way I see it: I signed up to a 24 month contract under the proviso that the USB modem would be compatible with the Mac I would be buying. And it’s not. So, in my opinion, I shouldn’t be forced to continue upholding my end of the contract, when they broke it first. I think that’s reasonable. And it’s only taken about 18 hours to get to this point. But I guess I need to keep fighting for what I want – to get out from this contract.
Ridiculous, really. All I wanted was a device that would do what it said it would do. And instead of spending upward s of 18 hours sorting out a compatability issue, I would have really appreciated only spending two minutes installing it, and then connecting to the net so I could keep on working. But no. And now I’m going to spend yet more time – time I can’t afford cos those Uni assignments are looming very fast! – on the phone with Telstra trying to sort out a problem which shouldn’t have even existed in the first place. yay.
It feels like breaking a contract with Telstra is like leaving a cult. And I know. I’ve been there before.